Essential Functions:

• Responsible for the assigned community's overall operations (office, maintenance, resident, and vendor relations).

• Ensure a professional appearance and a positive customer service demeanor.

• Must be available to work days, nights, evenings, weekends, and on-call as necessary.

• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.

• Perform physical inspections of the property and verify the condition of vacant apartments.

• Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.

• Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and insurance certifications. Approve and submit all invoices to the corporate office for payment.

• Maintain records of all aspects of management activity daily, weekly, and monthly. Generate various reports as required.

• Conduct monthly market surveys and provide trend report information.

• Ensures all rents are collected when due and posted promptly, operate financially within the approved budgets.

• Perform evictions, utility cut-offs, and landlord liens as required on delinquent rentals.

• Assist in the formulation of budgets and income projections on an annual basis in a timely and accurate manner.

• Make daily rental rate approvals with direction from Regional Director.

• Hire, train, motivate and supervise all on-site staff to achieve the assigned community's operational goals. This includes new employee on-boarding and training, ongoing formal and informal performance evaluation, instructing and advising on-site staff of employee procedures and guidelines.

• Conduct ongoing training with office staff, e.g., leasing paperwork, workplace safety, and any other type of ongoing training.

• Monitor employee timecards and punches daily to ensure proper payroll practices.

• Ensure that all resident requests or complaints are resolved quickly, efficiently, and courteously.

• Review all notices to vacate to determine the cause of the move-out.

• Initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.

• Implement, design, and maintain a resident retention program (newsletter, resident referral program, or social activities).

• Other duties assigned.

Job Competencies:

• Intermediate to advanced knowledge of Microsoft Office suites (Outlook, Word, Excel, PowerPoint, etc.).

• Must have exceptional written and verbal communication skills.

• Must have the ability to develop, maintain, and foster relationships at every level among the organization and external customers.

• Ability to exercise initiative, problem-solving, and decision-making skills.

• Ability to establish priorities and coordinate work activities.

• Must be analytical and able to perform intermediate math calculations.

• Ability to make and implement decisions under risk and uncertainty conditions.

• Ability to analyze basic operating statements and identify unusual operating trends, ratios, and variances.

• Have thorough knowledge of Fair Housing laws.

• The ability to travel (up to 20%) for training, conferences, and other sites as needed.

• Knowledge of ResMan, Knock, Anyone Home, and SightPlan preferred

Qualifications:

• High School diploma, or general equivalency degree (GED)

• Bachelor's degree preferred

• Minimum one year in a supervisory/management role

• Minimum three years of residential property management experience

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing duties of the job, the incumbent is often required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must often lift and move up to 50 pounds. The job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.