Essential Functions:

• Respond to all resident requests/complaints in a timely, efficient and courteous manner, working closing with the Community Manager. Includes helping residents and prospects before, during, and after leasing an apartment.

• Analyze, assess and follow up for overall customer satisfaction.

• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

• Assists with or performs administrative tasks

• Assist in marketing expectations, including, but not necessarily limited to email, social media, and Preferred Employers.

• Manage renewal process; ensure monthly renewal goals are achieved.

• Prepare and distribute all lease renewal letters to lease expirations.

• Plan, organize and implement resident activities and events and participate/lead community outreach/volunteer activities

• Support leasing staff as required; lease to qualified prospects by showing available apartments. Show and sell apartments to possible 'Transfer on Site' situations

• Available to host and attend evening and weekend resident events.

• Other duties as assigned.

Job Competencies:

• Proficiency with Microsoft Office suites (Outlook, Word, Excel, PowerPoint, etc.)

• Must have exceptional written and verbal communication skills

• Must have the ability to develop, maintain, and foster relationships at every level among the organization and with external customers

• Excellent organizational skills with attention to detail

• Ability to take direction, handle multiple tasks and meet deadlines in a fast-paced working environment

• Excellent presentation/sales skills, with the ability to close on sales

• Have thorough knowledge of Fair Housing laws

• Knowledge of ResMan, Knock, Anyone Home, and SightPlan a plus.

Qualifications:

• High School diploma, or general equivalency degree (GED)

• Associate's or bachelor’s degree preferred.

• Minimum of 3 years’ experience in a Property Manager role.

• Experience in residential property management a plus

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing duties of the job, the incumbent is often required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must often lift and move up to 50 pounds. The job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.