Essential Functions:

• Develop training programs in all areas of operations, including sales, process and leadership as needed.

• Exhibits strong commitment to the service needs of internal and external customers.

• Participates in developing short- and long-term company strategic plans, ensuring operational strategies are aligned in support of goals and objectives, and highlighting through operational policies and procedures a company culture of innovation, respect, accountability, and transparency.

• Proactively address the complexities in operational processes, including standardizing property procedures, providing backup support, assuring internal controls, and establishing support systems while encouraging individual, team, and company achievement and accomplishments and reflecting local, state, and federal laws and requirements.

• Leads the further development of comprehensive and continuous training to provide staff the resources, tools, and technical assistance to address any gaps in employee awareness or skills and assures appropriate orientation to comprehensive project management, review, and corrective action.

• Oversees the training department, structures effective training programs, and provides metrics and ROI for training programs. Develops and maintains training curriculum for corporate, regional, district manager training, and maintenance and facilities department in collaboration with appropriate departments.

• Researches and recommends innovative information technology, methodologies, and training techniques that provide the tools for smooth, transparent operations that improve business goals and systems. Attends NAA and NMHC Ops Tech conferences to keep up to date on industry trends.

• Establishes and maintains Indio Management policies and procedures to streamline information and improve accessibility. Collaborates and consults with Senior Leadership, Operations, and Regional Directors for enhancements or necessary changes to add or remove policies. Establishes and maintains a Policy and Procedure Committee that meets quarterly.

• Oversees the application support department, reviews and approves system integrations with Resman and other programs; provides monthly/quarterly metrics to identify exceptions and communicates corrective action plans.

• Oversees project management and provides direction and collaboration on project implementations, integrations, and training plans for property operations.

• Leads the onboarding process for new properties and team members to ensure smooth transition for all parties.

• Oversees vendor contract negotiations and compliance for all preferred vendors. (ResMan, Sight Plan and other software programs as utilized by supply vendors at the direction of the Senior Vice President.

• Reviews and approves any changes to standard blue moon lease and/or attachments.

• Promotes Indio's statement, policies, procedures and business growth strategy.

• Other duties as assigned.

Job Competencies:

• Strong analytical skills and abilities, critical thinking, and problem-solving skills.

• Forward-thinking, strategic decision-making skills.

• Ability to train, motivate and guide others.

• Ability to work within strict deadlines and adapt to shifting priorities.

• Works well in a collaborative environment and takes ownership of assigned tasks.

• Strong attention to detail and organizational skills.

• Excellent interpersonal, written, and verbal communication skills, including the ability to clearly communicate and present complex information

Qualifications:

• Bachelor's Degree in Business, Management, Marketing, or Training or work experience equivalent

• 5+ years’ experience in all levels of corporate operations

• Demonstrated success of effectively leading change and organizational growth through strategic planning

• Strong understanding of the multifamily industry

• Solid and effective oral and written communication skills

• Proven ability to build and motivate teams

• Strong organizational & prioritization skills

• Positive attitude and strong interpersonal skills

• Results-oriented and self-motivated team leader

• Ability to handle multiple projects and thrive in a fast-paced environment

• Will travel as needed to meet business needs should not exceed 25%

• A valid driver's license is required

• Ability to work with a diverse group of people and customers

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing duties of the job, the incumbent is often required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must often lift and move up to 50 pounds. The job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.